You have questions? We have answers!

Check out what you need to know in our FAQ section below…

 

Mandy’s Beauty Supply

Do I need to sign up to buy?

You are not required to as you can check out as a guest, but creating an account with Mandy’s Beauty Supply is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and so much more.

I forgot my password, how do I reset it?

You can click on the Forgot Password link and enter your username or email address. We will then email you a link to create a new password!  Please check your spam/junk folder if you don’t see it within a few minutes.

What kind of hair do you offer?

We offer 100% Virgin Human Hair!¬†Our hair is the highest quality of hair in the market¬†‚ÄĒ¬†¬†Brazilian & Peruvian!

How much does your hair cost?

Because we are actually selling REAL Virgin Human Hair, our hair costs are about $10/bundle higher than average and start at around¬†$42 for 12A |¬†Brazilian¬†&¬†$70¬†for 13A |¬†Peruvian | Double Drawn¬†¬†‚Äď well worth it. However, we have a financing program so that you can get this luxurious quality hair on a reasonable budget using one of our¬†financing options.

Do you wholesale?

Due to the exclusivity of our hair and high demand of our products, we are unable to offer wholesale for vendor purchases.

Where can I purchase MBS Hair Bundles?

You can purchase MBS Hair Bundles from the following:

Our Online Store 

 

Do you have Brand Ambassadors?

Yes, we do! We are constantly looking for Brand Ambassadors. Follow us on Instagram and send us a DM! You can also learn more & APPLY on our Brand Ambassador page. 

Do you ship worldwide?

We currently offer shipping within the United States.

How much is shipping?

Shipping is only $9.85 for USPS Priority Shipping and we also offer express shipping as well which is $28.50 within the USA. Tracking numbers are included with all shipments.

How long will it take for my order to arrive?

You will normally get your package within 3 to 5 business days. Unless of course there are some crazy weather issues or other issues that arise with the delivery company services, as we cannot prevent those.

What shipping carriers do you use?

We provide shipping and delivery to U.S. customers using USPS. Expedited delivery can be added during checkout for $28.50.

Do you Dropship?
Tulsa Oklahoma Hair Extensions

No, we do NOT Dropship! All Brazilian & Peruvian human hair and products sold online are shipped from Tulsa, Oklahoma.

How do I track my order?

You can check the status of your order by signing in here or by checking your email for order confirmation.

What is your Shipping Policy?

Our Shipping Policy can be viewed here.

What payment methods do you accept?

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through Stripe’s encrypted payment page. We also accept Google, Apple Pay, & Venmo.

You can also pay with your PayPal account and even use their 6 months financing (PayPal Credit) if you qualify through their financing program. We offer other financing options such as Sezzle, Klarna, Afterpay, & Zip (Quadpay).

Is my credit card info secure?

All payments are processed securely through Stripe’s encrypted payment page. Which uses the latest and greatest in security technology!  A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.  Which is as rock solid as you can get.

Do your offer Buy Now, Pay Later?

Yes! You can Shop Now & Pay Later at MBS with Sezzle, Klarna, AfterPay, & PayPal.

Split your purchase into 4 payments, automatically deducted from your bank account every two weeks.

Search for your favorite hair bundles or wigs on our site, and start adding them to your cart. After you’ve added everything to your cart, go to the checkout page, and select your preferred financing option Sezzle, Klarna, AfterPay, & PayPal. Click here to see more information.

What if I change my mind?

If you change your mind on a purchase, and if it is before your order has been shipped out to you, please contact us by phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order/payment.

If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can be printed out and put on a box/bag to ship back to us.

How do I get a refund?

To receive a refund, you would need to email or call us to let us know you want to return your UNUSED, non-damaged hair. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent to you, we will then refund your payment method that you used when you made your initial purchase.

What is your Refund & Return Policy?

Our Refund & Returns Policy can be viewed here.

Are your hair extensions made from human hair?

Yes, our hair extensions are 100% virgin, unprocessed, and ethically sourced human hair!

What is Virgin Hair?

This refers to hair which has not undergone any processing to change it’s color or texture. Virgin hair has very little tangling and can be worn again and again.

What is the difference between Brazilian & Peruvian Hair?

The differences between Brazilian & Peruvian Hair are more apparent in the hair’s reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommended to roller set hair with a hair setting lotion.

Brazilian Hair is silkier and shinier in texture. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer.

Peruvian Hair is a little coarser and thicker in texture than Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. The curly texture becomes more curly when wet or washed.

What is a Lace Closure?
4x4 lace closure

A Lace Closure covers the top front part of your head.  It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have. We carry 4×4 Virgin Transparent HD Lace Closures.

What is Lace Frontal?

A Lace Frontal covers the entire front perimeter of your head from ear to ear. The versatility of frontals are endless because you are able to part it in any direction. We carry 13×4 Virgin Transparent HD Lace Frontals.

13x4 lace frontal
How many bundles of hair do I need?
How many Bundles should I get?

The number of bundles/hair packs necessary for a full head sew-in is solely variant upon the lengths of the bundles you are purchasing. Since each bundle is the exact same in weight, keep in mind that the longer the hair, the shorter the width of the weft.

Number of Bundles needed:

12‚ÄĚ-18‚Ä̬†‚Äď 2 bundles¬†(3 bundles for very full look)

20‚ÄĚ-26‚Ä̬†‚Äď 3 bundles¬†¬†(4 bundles for very full look)

28‚ÄĚ ‚Äď 30‚Ä≥¬†‚Äď 4 bundles¬†(5 bundles for very full look)

Note: We also recommend a Lace Closure or Lace Frontal if you would like to cover up your own hair or in the event you are aiming for a protective hairstyle, or if you are balding, or thinning out in the front or top of your crown.

What length should I get?

There are at least 3 factors to consider when selecting your desired length of hair extensions:

  1. Your Natural Hair Length
  2. Your Desired Hair Style
  3. Your Height.

For example, 20 inch hair extensions may appear shorter on someone who is 5′ 8 compared to someone who is 5′ 3. This guideline is best to follow when ordering Mandy’s Beauty Supply’s human hair extensions and clip ins.

How much does each bundle weigh?

Each individual (single) bundle of hair weighs a total of 100 grams/3.5 ounces.

What hair grade quaility do you offer?

We only offer the highest quality level of hair available on the market.

12A

13A ‚Äď Double Drawn

This is the highest quality hair around! It contains hair of only one length. As the name suggest, double drawn hair is drawn a second time to remove the shorter hairs so that you are left with uniform length, unidirectional bundles of hair.

What is Double Drawn hair?

Double drawn hair is the most expensive because the procedure to remove shorter hairs is done by hand. Often times it will take up to 9-10lb of hair to produce just 1lb of double drawn hair! Naturally double drawn hair will not have any tangling either.

What is the best way to care for the hair extensions?

The best way to care for your hair extensions would be to follow the tips listed below:

  1. Always brush your hair before going to bed.  Always use a wide-tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
  2. Before shampooing your hair, always detangle it.  Always wash your hair gently in a downward motion using your fingers.  Do not scrub or bunch the hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
  3. Always condition your hair with a moisturizing conditioner such as silicon mix.  This alone will make a huge difference.
  4. Every 4 times or so you wash your hair, add one tablespoon of apple cider vinegar to your shampoo and water mix.  Apple cider vinegar will clarify it, add shine, and remove build-up from your hair.
  5. You can also condition wash your hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
  6. If possible, be patient with your hair weave and let it air dry after washing it.
  7. Apply a small amount of coconut oil 2 to 3 times per week as required.
  8. Avoid alcohol-based products for your hair as alcohol is very drying to hair.
  9. Moisturize your hair as needed with high-quality leave-in moisturizers and conditioners.

Last but not least, our hair extensions are very high quality, very little product is needed.  Do not weigh down your hair by using too many unnecessary products.

Can I use heat styling tools on your hair extensions?

Yes! Just like you would your natural hair, Mandy’s Beauty Supply human hair extensions can be blow-dried, curled and straightened. To maintain, protect and extend the lifespan of the hair extensions, we recommend you use a heat protectant spray, prior to heat styling.

Can I dye or relax your hair extensions?

Yes, Mandy’s Beauty Supply human hair extensions are dye friendly, and can be dyed or toned by a professional.

Our Virgin Brazilian & Peruvian Hair can be bleached and chemically processed to have more or less texture but we highly suggest that you do a strand test before you do anything dramatic. 

While the Virgin Brazilian & Peruvian Hair has never been chemically processed by the donor we can NOT be 100% sure that they did not use Henna or Indigo dyes which are metallic based and can interfere with the lifting process.  If you do color your hair extensions we are in NO WAY responsible for any and all damage that may occur during the coloring process.  We will NOT take any exceptions to this.

We highly suggest you visit a licensed stylist that has extensive experience working with hair extensions. 

Still have a question?

Please contact us for more information.

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